Our Policies

Dynasty Fine Wines operates exclusively as a physical retail store. We do not offer online ordering, home delivery, or freight shipping. All purchases must be collected in person from our store.

If you'd like to check the availability of a specific product before visiting, please call or email us and our team will be happy to assist.

We accept returns and exchanges in accordance with the Australian Consumer Law (ACL). Your rights under the ACL cannot be excluded, restricted, or modified.

We accept returns or exchanges if:

• The product is faulty, damaged, or defective (e.g. a corked wine, broken seal, or leaking bottle)
• The product is not of acceptable quality as defined under the ACL
• The product does not match its description as displayed in store
• You change your mind — provided the exchange happens immediately at the time of purchase, before you leave the store

We do not accept returns for:

• Change of mind after leaving the store — once a bottle has left our premises we cannot verify its storage conditions
• Opened or partially consumed products (unless faulty)
• Products that may have been exposed to heat, sunlight, or improper storage after purchase

Nothing in this policy limits your rights under the Australian Consumer Law. For more information visit accc.gov.au.

Dynasty Fine Wines is committed to the Responsible Service of Alcohol (RSA). We comply with all requirements under the Liquor Control Reform Act 1998 (VIC) and associated regulations.

If you or someone you know needs support with alcohol use, please contact Drinkwise Australia at drinkwise.org.au or the DirectLine on 1800 888 236 (24/7, free).

Accepted forms of ID include:

• Australian driver's licence or learner permit
• Australian passport
• Keypass or equivalent government-issued photo ID card
• International passport with visa (if applicable)

Our staff are authorised to refuse service if satisfactory ID cannot be provided. This decision is final and non-negotiable.

Dynasty Fine Wines holds a valid Packaged Liquor Licence issued under the Liquor Control Reform Act 1998 (VIC). The licence permits the retail sale of packaged liquor for consumption off the premises.

Trading hours are subject to our liquor licence conditions. Sales of alcohol are only permitted during our licensed trading hours displayed in-store and on our contact page.

Any personal information you provide (such as via our contact form or newsletter signup) is used solely to respond to your enquiry or send you communications you have opted into. We do not sell, rent, or share your personal data with third parties.

You may request access to, correction of, or deletion of your personal data at any time by contacting us at info@dynastywines.com.au.

We comply with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).